At EC1 Partners, we have one mission: to create success for our global FinTech partners, both clients and candidates. We go to exceptional lengths to find and connect Buy-Side Software specialists to the world’s leading FinTech companies.
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Director of Implementation Services
MD, Professional Services Director
Working for a leading Global Front to Back SaaS vendor, you will be responsible for the successful delivery of key projects as assigned. You will manage teams of Consultants at a variety of levels while holding them accountable for the successful implementation of the Solutions. In addition, the Director will work with sales leadership to develop business through positioning and selling services for new and existing customers. This role will interface with existing and prospective clients and all internal divisions of the company.
What you will be doing
Oversee staff which includes senior implementation managers, product specialists and implementation managers and consultants of their client projects
Serve as liaison to the wider team – architects, delivery specialists, programme management and senior executives
Serve as liaison to Sales, R&D (Product Management, Engineering and QA) or other departments with needs or dependencies on services (and vice versa) to share expertise, escalate, champion/resolve issues, etc
Continuously improve implementation practices and procedures such as estimating, scoping, quality assurance reviews, methodologies, and reengineering to deliver cost effective and efficient deployments.
Hire staff; ensure they are properly mentored, trained and motivated.
Ensure all team personnel are effectively staffed and utilized.
Achieve Implementation Services group revenue goals and utilization targets.
Achieve individual group customer satisfaction targets.
Complete project reviews on a regularly scheduled basis
Ensure that all staff adheres to policies and procedures.
Participate in Sales process
What you will bring:
Experience implementing financial systems and delivering multi-tier financial applications
Experience managing portfolio of clients and building senior level relationships
Proven experience in managing team of 10+ consultants
Ability to apply priorities and match staff ability to customer requirements
Strong analytical and problem-solving skills
Strong communication and inter-personal skills
Ability to develop and manage cross functional processes and project timelines
Understanding of the implementation lifecycle and methodologies
Proven ability to recommend and apply industry and technical best practices
Strong contributor with high motivation, with the ability to take initiative, set priorities and perform tasks with minimal guidance
Specific knowledge of the investment industry (financial instruments, workflows, major players, trends, etc.)
Strong management background; ability to work tactically and strategically
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Submit your CV for Buy-Side Jobs
EC1 Partners provides recruitment services to FinTech companies worldwide and has offices in London, New York, Miami, and Singapore. Whatever your career aspirations are, submit your CV, and one of our experts will be in touch.
Find Buy-Side Software Talent in Record Time.
EC1 Partners empowers FinTech companies to reach their full potential by connecting them to top talent worldwide.
Our recruitment process is simple: we begin by tailoring our search plan for each client, working closely with them to establish timelines and expectations. We leverage our talent pool and extensive network to find suitable candidates. Next, we rank their profiles to make your decision on who to interview easier. Finally, the interview and assessment stages will take place.
What is Buy-Side?
Simply put, Buy-Side is a sector of finance that comprises institutions that buy securities such as stocks or bonds on behalf of their clients, with the aim of providing value to them (or, in other words, making them profit). Buy-Side Software involves the automation of some or all of the investment or trading procedures performed by an institution or firm. This may take the form of software that generates ideas, identifies opportunities, or performs post-trade settlement.
Don’t know where to start?
We don’t just place candidates; we guide you and provide support throughout the whole recruitment process. We have a proven track record in the FinTech space – if you want to talk through your requirements in more detail, get in touch with the team today.