Home - Jobs - Customer Integration and Production Support Engineer

Customer Integration and Production Support Engineer

Job Description

Our client is expanding their Client Integration and Production Support team and is looking for a skilled professional to help drive seamless API integrations and provide top-tier technical support for their electronic trading platform.

 

This hybrid role spans both client integration and production support, working with broker-dealers and institutional clients to integrate front, middle, and back-office systems via API. You’ll also play a key role in monitoring and supporting our trading systems to ensure smooth operations.

 

Key Responsibilities

  • Implement and integrate APIs for Straight-Through Processing (STP) features with institutional clients and broker-dealers
  • Support API integration across multiple fixed income products, including US Investment Grade, Emerging Markets, High Yield, and Credit Default Swaps
  • Develop and maintain clear, concise technical documentation
  • Collaborate with business analysts, developers, and quality assurance teams to align features with client needs
  • Work closely with client services and production support teams to resolve issues efficiently
  • Build and maintain relationships with dealer and client IT teams, engaging them in new product and feature development
  • Occasionally develop tools and test harnesses to support client integration

 

Key Requirements

  • Experience in trade support, integration, development, or business analysis
  • Strong knowledge of the FIX protocol
  • Understanding of fixed income products and e-commerce trading platforms is a plus
  • Proficiency in Unix/Linux, including scripting and command-line usage
  • SQL skills (SQL Server and/or Oracle) – ability to write and execute queries
  • Familiarity with networking fundamentals (TCP/IP) and monitoring tools like Control-M & GENEOS
  • Excellent communication skills and a client-focused approach
  • A proactive, analytical mindset with the ability to work under pressure
  • Willingness to contribute to out-of-hours work when needed

 

This is a fantastic opportunity for a technically skilled, client-focused professional to be part of a dynamic, fast-paced trading environment. If you’re looking for a role where you can make a real impact, we’d love to hear from you!

 

📩 Apply now or reach out to learn more!

Share this job

Consultant

Image of consultant

Similar jobs

APPLICATION

Max. file size: 1 GB.
This field is for validation purposes and should be left unchanged.