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Director of Implementation Services

Job Description

MD, Professional Services Director 

Working for a leading Global Front to Back SaaS vendor, you will be responsible for the successful delivery of key projects as assigned. You will manage teams of Consultants at a variety of levels while holding them accountable for the successful implementation of the Solutions. In addition, the Director will work with sales leadership to develop business through positioning and selling services for new and existing customers. This role will interface with existing and prospective clients and all internal divisions of the company.

What you will be doing

Oversee staff which includes senior implementation managers, product specialists and implementation managers and consultants of their client projects
Serve as liaison to the wider team – architects, delivery specialists, programme management and senior executives
Serve as liaison to Sales, R&D (Product Management, Engineering and QA) or other departments with needs or dependencies on services (and vice versa) to share expertise, escalate, champion/resolve issues, etc
Continuously improve implementation practices and procedures such as estimating, scoping, quality assurance reviews, methodologies, and reengineering to deliver cost effective and efficient deployments.
Hire staff; ensure they are properly mentored, trained and motivated.
Ensure all team personnel are effectively staffed and utilized.
Achieve Implementation Services group revenue goals and utilization targets.
Achieve individual group customer satisfaction targets.
Complete project reviews on a regularly scheduled basis
Ensure that all staff adheres to policies and procedures.
Participate in Sales process


What you will bring: 

Experience implementing financial systems and delivering multi-tier financial applications
Experience managing portfolio of clients and building senior level relationships
Proven experience in managing team of 10+ consultants
Ability to apply priorities and match staff ability to customer requirements
Strong analytical and problem-solving skills
Strong communication and inter-personal skills
Ability to develop and manage cross functional processes and project timelines
Understanding of the implementation lifecycle and methodologies
Proven ability to recommend and apply industry and technical best practices
Strong contributor with high motivation, with the ability to take initiative, set priorities and perform tasks with minimal guidance
Specific knowledge of the investment industry (financial instruments, workflows, major players, trends, etc.)
Strong management background; ability to work tactically and strategically



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