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Head of Client Engagement EMEA

Job Description



Our client provides software solutions to the FX and digital assets trading arena. They are growing out their team in the UK, and are now looking for a Head of Client Management.    

What you will be doing: 

Building relationships with institutional clients in EMEA, to ensure smooth pricing and liquidity management experience, support and training, and drive revenue growth through upselling and cross-selling opportunities.

•            Build and maintain strong relationships with clients, acting as the primary point of contact and advocate for their needs.

•            Ensure client satisfaction through effective communication, problem-solving, and issue resolution.

•            Collaborate with Sales and Account Management teams to identify upsell and cross-sell opportunities.

•            Develop and maintain a deep understanding of our electronic FX liquidity management platform, as well as market trends and industry developments.

•            Monitor and analyze client usage and performance metrics to proactively identify areas for improvement and optimization.

•            Provide training and support to clients, ensuring they have a clear understanding of the platform’s features and functionality.

•            Act as a liaison between clients and our internal development teams to ensure client feedback is incorporated into platform enhancements and updates.


What you will bring: 

•            Bachelor’s degree in business, finance, or a related field.

•            At least 3 years of experience in a customer facing role within the electronic FX liquidity management industry.

•            Strong communication, problem-solving, and relationship-building skills.

•            Strong analytical skills and the ability to interpret data to drive decision-making.

•            Knowledge of electronic FX trading platforms and industry trends.




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