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Junior Customer Success Manager

Job Description

We are working on a fantastic opportunity with a leading global Fintech providing pre and post-trade margin and collateral optimisation solutions to derivatives market participants. 

Off the back of their success, they are now looking to hire a Junior Customer Success Manager with knowledge around Derivatives, Collateral or Margin analytics.  

WHAT WILL YOU DO

  • Collaborate with clients to pinpoint areas for enhancement and added value.
  • Arranging and managing recurring appointments with clients, while also engaging with them and establishing solid relationships.
  • Partner with commercial team to identify opportunities and produce client roadmaps.
  • Assist in identifying key performance indicators (KPIs) and metrics focused on customer success and facilitate the gathering of necessary data.

 

WHAT DO YOU BRING 

• Proficient in written and verbal communication for effective internal and client interaction
• Skilled in time management, capable of setting realistic deadlines
• Strong organizational abilities for efficient multitasking
• Previous exposure in customer-facing roles and adept at handling client relationships
• Experience in margin & collateral is desirable.

 

If interested, please apply today!

 

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