EC1 Partners is working with an established FinTech that works with a growing number of buy-side organisations globally. They are looking for a Senior Trade Support Analyst to work with the EMEA Team here in London.
This will be a varied role involving working on a multitude of cross-platform market-leading technologies to support the running of their bespoke trading platform. The successful candidate will be responsible for all aspects of support covering both proprietary and third-party applications from the front to back office. The team is looking for someone who wants to utilise their FIX, Linux, database, and networking skills.
Responsibilities:
Contribute towards ‘follow the sun’ support model, working closely with global teams in APAC and US to ensure pre-market health checks are performed for each region
Perform regional start of day health checks to ensure all members are connected to the platform
Utilising proprietary tools, provide daily application support and troubleshooting for platform members and internal users, escalating to Development teams appropriately
Daily interaction with all internal stakeholders with regards to support issues
Efficiently create and track issues within an incident-management system to help identify trends and patterns
Create and monitor internal reports and usage queries
Assist with product testing and project work
Key Requirements:
Hands-on support experience within a financial institution (buy-side, sell-side, venue/platform provider)
Proven experience of MSSQL, Oracle and Sybase database environments, including complex query-writing
Solid application support experience within a Unix / Linux environment
Good working knowledge of the FIX protocol
Proven experience of supporting Windows Server environments
Good understanding of financial market mechanics and flows
Automation experience using PERL, Python or similar scripting languages (Desirable)
This is a great opportunity to join a medium sized global FinTech that has a great culture and awesome benefits. For more information, please submit you CV with you application today!