Role Overview

This is a client-facing role within a capital markets technology provider, focused on managing and developing relationships with institutional clients using trading, market infrastructure, and post-trade platforms. You’ll act as a key point of contact for clients, ensuring platform adoption, service quality, and long-term account growth across buy-side and sell-side environments.

Working closely with sales, product, and engineering teams, you’ll help translate client needs into actionable insights, supporting retention, expansion, and overall client satisfaction within a regulated, technology-driven financial markets environment.

Key Responsibilities

• Manage and develop relationships with institutional capital markets clients

• Act as the primary point of contact for client service and engagement

• Support onboarding, adoption, and ongoing platform usage

• Identify opportunities for account growth and upsell in collaboration with sales

• Liaise with product and engineering teams on client feedback and requirements

• Monitor service performance and ensure high client satisfaction

Required Experience

• Client relationship or account management experience within fintech or financial services

• Strong understanding of capital markets, trading, or market infrastructure

• Experience working with technology platforms or SaaS products

• Ability to manage multiple stakeholders across client organisations

• Strong communication and relationship-building skills

Nice to Have

• Exposure to trading systems (OMS / EMS) or post-trade platforms

• Buy-side or sell-side client experience

• Knowledge of electronic trading or market data

• Experience in regulated financial environments

Why Join

• High-visibility, client-facing role within capital markets technology

• Direct impact on client retention and revenue growth

• Close collaboration with senior stakeholders and product teams

• Long-term career progression within a specialist fintech sector