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Client Services Manager – Trading Infrastructure

Job Description

About the Role and Company
EC1 Partners is working closely with a global electronic trading infrastructure firm providing ultra-low latency solutions to proprietary trading firms and banks. As part of their U.S. expansion, they are looking to hire a Client Services Manager in Chicago.

What You Will Do
• Act as the main point of contact for key trading clients
• Manage onboarding, account queries, and support escalations
• Build long-term relationships to maximize retention
• Collaborate with tech teams to resolve client issues
• Provide feedback on client needs and potential upsells

What You Bring
• 2–4 years in a client-facing support or account role in FinTech
• Strong understanding of financial services and market structure
• Excellent communication and relationship-building skills
• Technical acumen; familiarity with FIX protocol is a plus
• Ability to manage multiple client requests effectively

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