EC1 Partners is working with an independent financial technology firm that provides global trading solutions. They are looking for an Intermediate Trade Support / Production Engineer to join their team in Singapore. The company is growing quickly and has been increasing its market share within the e-trading world.
This is a great opportunity for someone who has a great attitude and is eager to learn from some of the best people in the industry. Working as a Trade Support Engineer you will be responsible for platform and trade enquiries from their institutional APAC customers.
Responsibilities:
- Provide daily application support and troubleshooting for platform members and internal users
- Troubleshooting and analysis of order routing and trade flow and post trade issues
- Working with the sales and traders daily to assist with any trade platform issues
- Collaborate with a global support team that works to a follow the sun model
- Track issues within an incident-tracking systems to help identify trends and patterns
- Create and monitor internal reports
Requirements:
- Ideally have exposure working with financial platforms within either a back, middle or front office role
- Experience within the e-trading platform space on either the buy or sell side or platform provider is desirable but not essential
- Fundamental understanding of fixed income products and flows or understand trade flows in general
- Understanding of FIX protocol would be great but ability / interest to pick of basic technical requirements is essential
- Excellent communication skills and able to build relationships with external stakeholders and customers
- ITIL foundation qualification is desirable
If you are a trade support professional or looking to get into this area, have an excellent approach to customer service and looking for the next step in your career please submit your application today.