Live Customer Success/Technical Account Manager FinTech Jobs
Senior Business Consultant
Our client provides an extensive range of complete lending solutions, covering syndicated, commercial, consumer, and mortgage lending, making it the most comprehensive portfolio available in the market They are looking for a Senior Business Consultant who will assume the responsibility of performing data analysis and mapping, configuring systems, implementing software applications, delivering consultative training, reinforcing training.
What You Will Do:
Provide implementation support to new and current clients. Engages with clients in a consultative manner to determine project requirements and perform needs analysis.
Assists clients in configuring system parameters and controls based on their business practices, recommending best practices, and ensuring client acceptance.
Conducts data analysis and mapping activities, analyzing source data files and mapping data to target applications for program development.
Validates new system input, output, and connectivity, identifying and resolving issues with technical resources.
Assesses and reports project risks, participating in the development and implementation of mitigation plans.
Communicates project scope, status, and risks to all stakeholders.
Provides subject matter expertise to internal staff in areas such as sales, development, support, training, and professional services.
Participates in the development of implementation or training content and conducts software training for both external clients and internal staff.
What You Bring:
Minimum 6 years of relevant experience, ideally in a financial institution or industry software company.
Proficiency in Japanese language is required.
Strong client-facing service experience is necessary.
Must have experience in the Payments domain.
Prior experience in software implementation, support, or training is highly desirable.
Familiarity with project management practices is preferred.
Customer Success Manager
CSM Madrid
Position Description:
Our client is the leading provider of AI-based Big Data analytics.
We are dedicated to helping financial organizations combat financial crimes through money laundering and facilitating malicious crimes such as terrorist financing, narco-trafficking, and human trafficking which negatively impact the global economy. Our Unsupervised and Semi-Supervised Intuitive AI solutions enable clients to manage risk, detect money laundering schemes, uncover operational issues, and reveal valuable new growth opportunities.
Recognizing that our customers are the linchpin of our success, we are actively seeking a dedicated Senior Customer Success Manager (CSM). In this role, the CSM will guide our customers through their post-sales journey at our clients, ensuring customer satisfaction, sustained engagement, and the cultivation of enduring relationships.
The ideal candidate will possess an in-depth understanding of our customers’ business in order to make the most value out oft our clients solutions and meet the customer business goals. The CSM should excel in developing robust relationships with customers, providing consultative solutions, and leveraging data-oriented insights to empower customers in extracting maximum value from the client.
Main Responsibilities:
- Manage a portfolio of enterprise customers, driving value realization from our client solutions.
- Focus on client satisfaction, enhancing retention, renewals, and adoption rates.
- Oversee customer adoption, emphasizing enablement and increased product usage.
- Collaborate internally with cross-functional teams including Sales, Solution Consulting, Customer Operations, Support, Training and more, to provide best practices for extracting maximum value from Their products.
- Establish strategic relationships, manage customer health, and mitigate risks post-onboarding.
- Develop functional expertise in their solutions to support day-to-day interactions.
- Conduct periodic strategic business reviews, aligning outcomes with Thy solutions.
- Map customer businesses, ensure contract renewals, and identify new needs.
- Identify growth opportunities and leverage resources to drive customer success.
- Engage in strategic account planning with key stakeholders, acting as a renewals brand ambassador.
- Expand their influence within accounts to drive engagement and reference ability.
- Provide overall customer lifecycle management, tracking improvements, conducting ad-hoc analyses, collaborating with cross-functional teams, ensuring customer satisfaction, and supporting timely payment of invoices
Position Requirements:
- Over 10 years of experience in customer success, customer relations or a related field.
- Experience in establishing relationships with senior stakeholders.
- Previous experience managing experience working managing enterprise banking customers with/for Tier 1 global banks, specifically at the financial Crime or the Payment space.
- Strong verbal and written communication skills with the ability to convey complex ideas and present business value.
- Effective relationship-building and influencing abilities.
- Demonstrated analytical and problem-solving skills.
- Proven quantitative data analysis skills with business insight.
- Independent learner with adaptability.
- Ability to operate with minimal guidance and structure in a fast-paced, client-focused environment
- Self-motivated team player excelling in a dynamic environment.
- Strategic thinking and execution skills.
- Bachelor’s degree or equivalent work experience.
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EC1 Partners are recognised as expert recruiters in the FinTech market. We work with top talent globally and create partnerships with our candidates, so they trust us to find them their next FinTech Customer Success/Technical Account Manager role quickly and effectively.
It can be challenging to fill a niche Technology role in the FinTech industry, and that is where we excel. We will navigate the process of connecting you to top talent with specialised skill sets.
- Head of Customer Success
- Senior CSM
- CSM
- Customer Success Analyst
EC1 Partners are specialists when it comes to connecting top candidates to Customer Success/Technical Account Manager opportunities. Our skilled recruitment consultants build on their extensive FinTech experience and collaborate closely with our candidates and clients to find the best fit for both.
We don’t just place candidates; we guide you and provide support throughout the whole recruitment process. We have a proven track record in the FinTech space – if you want to talk through your requirements in more detail, get in touch with the team today.