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Trade Support Analyst

Job Description

EC1 Partners is working with an independent financial technology firm that provides global trading solutions. They are looking for an experienced Trade Support Specialist / Production Engineer to join them in Singapore. The company is growing quickly and has been increasing its market share within the fixed income e-trading world.


Working as a Production Support Engineer you will be responsible for platform and trade enquiries from their institutional APAC customers.



  • Provide daily application support and troubleshooting for platform members and internal users
  • Troubleshooting and analysis of order routing and trade flow and post trade issues
  • Working with the sales and traders daily to assist with any trade platform issues
  • Collaborate with a global support team that works to a follow the sun model
  • Track issues within an incident-tracking systems to help identify trends and patterns
  • Create and monitor internal reports



  • At least 3 years of support experience within the e-trading platform space on either the buy or sell side or platform provider
  • Ideally, have a strong understanding of fixed income products and flows or understand trade flows in general
  • Good FIX protocol and experience supporting FIX flows
  • Excellent communication skills and able to build relationships with external stakeholders and customers
  • ITIL foundation qualification is desirable


If you are a trade support professional with an excellent approach to customer service and looking for the next step in your career please submit your application today.



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